Privacy Policy
Last updated: November 11, 2026
TheCareerTorch (“we”, “us”, or “our”) provides career and education resources, job and scholarship information, student accounts, and the Torch Ma'am AI teaching assistant through our website (thecareertorch.com) and mobile app (together, the “Services”). This policy describes how information is collected, used, and protected when you use our Services.
Government Information Disclaimer
All government job notifications and scholarship updates provided on our platform are aggregated for educational and informational purposes only from publicly available official government portals (such as scholarships.gov.in, ssc.gov.in, and respective official state/central recruiting commission websites). Users are always advised to verify details directly on official government websites.
Information we collect
- Account information: Name, email address, 10-digit mobile number, class or education level (Class 5–12, UG), and account identifiers. If you sign in with Google, we receive basic profile information such as your name, email, and profile avatar. Account records also store email verification status, sign-in provider, and activity timestamps.
- AI Assistant (Torch Ma'am) content: Text questions, conversation context, and any homework photos/images you choose to upload so Torch Ma'am can explain and solve problems. Please do not include sensitive personal information or passwords in prompts or uploaded photos.
- Voice input: When you use voice input, your device converts speech into text. Audio is only processed in real time when you tap the microphone button; audio recordings are not stored on our servers.
- Support communications: Details provided when contacting us via email or WhatsApp.
How we use your information
We use collected data solely to:
- Create and authenticate student accounts.
- Provide AI tutoring responses and career roadmaps.
- Send important account verification and password reset emails.
- Prevent abuse, fraud, and unauthorized automated bot access.
- Respond to student customer support inquiries.
Third-party service providers & data sharing
We do not sell, rent, or trade your personal information. We work with trusted industry-standard infrastructure providers to deliver our services:
- Google Firebase: Manages secure user authentication, account verification, and cloud database storage (Firestore).
- Groq Cloud AI: Processes AI tutor prompts and homework photos in real-time to generate educational answers for Torch Ma'am.
- External links: If you open an official job application, government scholarship portal, or Topmate booking link, external platforms operate under their own privacy policies.
Data Security & Encryption
All data transmitted between the app, website, and our servers is encrypted in transit using industry-standard HTTPS / TLS encryption. We implement role-based access controls to protect user data from unauthorized access.
Account and Data Deletion
We respect your right to control your personal data. You may request the deletion of your account and all associated personal data at any time:
- By emailing our support team at support@thecareertorch.com or thecareertorch@gmail.com with the subject line "Account Deletion Request" from your registered email.
- Upon verification, your account, profile details, and stored records will be permanently removed from our databases within 30 days.
Children & Student Users
TheCareerTorch provides educational guidance for students in Class 5 through 12 and undergraduates. For students under the age of 18, we encourage parents and guardians to guide and monitor their app usage. We collect only the minimum information necessary to provide educational tutoring.
Contact Us
For any privacy inquiries or data requests, please contact us at:
Email: support@thecareertorch.com / thecareertorch@gmail.com
Phone: +91 90512-64281
Address: Kolkata, West Bengal, India